FAQs

Where Do You Ship To?

We offer shipping across Canada and the United States. If you are outside of Canada and the US, we are happy to offer you a special shipping quote. Please email us at info@baubleboba.com

What Are Your Delivery Charges?

Canada

Shipping charges vary based on order size and province. Enjoy free Canada-wide shipping on orders over $69 CAD!

United States

Enjoy free shipping on orders over $74 USD or $95 CAD!

How Long Does Delivery Take?

We strive to fulfill orders as soon as possible. Please allow us 1-2 business days to package your order, as each order is custom packed! Shipments are sent out between Tuesday-Friday via Canada Post. Once the order has been packed, you should receive your product(s) within the estimated time frame noted at checkout. You will be provided with a tracking number and link via email to track your parcel once your order has been shipped out!

The delivery time frames noted at checkout are our best estimates and are not guarantees. Once packages are sent out with our shipping provider, delivery times and delays due to extreme weather/ climate conditions are unfortunately out of our control.

We also offer same-day (between Tuesday-Sunday) orders within the GTA (Greater Toronto Area). You will see a Trexity delivery option at checkout if you are eligible.

We also offer in-store pickup. These are available at the shop Wonder Pens located at 52 Clinton St. It can be picked up during the shop's operating hours (Tues-Sun 12-6).

Same Day Toronto/GTA Shipping Options:

Trexity uses a pricing tier, which allows for shipping as low as $5 within a close radius to the shop. Same day shipping must be in before 1pm Tues-Sun otherwise it will be delivered next business day (volume accommodating).

Orders that are within the $15 tier (within approximately 50km radius from shop) and under will receive free shipping of orders $150 and over.

Trexity $5 service area. The tiers will automatically calculate depending on where you are:

What Can Be Done About Urgent Orders?

Please contact us via email at info@baubleboba.com or through our contact page, and let us know your order number & when you require the order to be delivered by! We will try our best to accommodate and prioritize any urgent orders.

How Do I Fix An Issue With My Order?

Though shipping issues are rare, we will try our best to help fix any delivery issues encountered. If you have a specific question or concern about your shipment, please contact us at info@baubleboba.com or through our contact page along with your order number. In most cases, we will need to contact our postal carrier to figure out how to resolve the delivery issue.

However, Bauble Boba Corp. is not held responsible for:

Incorrect addresses given by customers (any costs for re-shipment will be charged back to the customer)
Any minor leakage from Popping Boba/ Pearl bottles (ie. popping boba/ pearls that have not popped and a small amount of leaked juice that is contained within the separate plastic bag around the bottle, is considered a "minor" leakage)

How Should I Store My Bubble Tea Kit?

Unopened & Opened Dry/ Uncooked 5 Min Boba/ Tapioca Pearls: Move the boba pearls from the vacuum seal bags into a resealable Ziploc bag with the air pushed out and then place them in the freezer. This helps the pearls not stick together when you remove a portion from the freezer to cook!

Unopened & Opened Syrups, Popping Pearls, Jelly, and Crystal Boba: Keep in the refrigerator.

* When pouring out popping pearls from their bottle, please put the juice from the popping pearl bottle back into the bottle to ensure the remainder of the popping pearls stays hydrated!

Dry Bubble Tea Powders and Teas: Keep in a cool and dry area, below 77˚F or 25˚C, and away from continuous direct sunlight.

What is the Expiry Date of the Products?

Our products are dried or well-preserved - as a result, there is a wider range of how long they can stay fresh for, which is highly dependent on how they are stored. Our recommendations are as follows:

5 Min Black Sugar Boba Pearls: Consume within 6 months of receiving them

Toppings (except 5 Min Black Sugar Boba Pearls): Consume within 3 months of receiving them

Syrups: Consume within 6 months of receiving them

Dry bubble tea powders and teas: Consume within 1 year of receiving them

How Do I Adjust The Taste Of My Bubble Tea To Fit My Preferences?

The best part of our 5 Minute Bubble Tea Kits is that you can customize your bubble tea to fit your exact preferences! Here is a general guideline of how to tweak your bubble tea to fit you just right!

To adjust the creaminess of your bubble tea - add more/ less lactose-free creamer/ creamy fruit powder mix/ milk or milk alternative

To adjust the sweetness of your bubble tea - add more/ less fructose syrup, fruit syrup, brown sugar syrup, or granulated sugar

To adjust the temperature/ dilution of your bubble tea - add more/ less ice cubes. We suggest adding 25 ml less water for every ice cube added to your bubble tea!

To adjust the chewiness of your boba pearls - the longer the boba pearls are cooked, the softer and less chewy they will get! The recommended cooking time of 5 minutes will get the boba pearls to the chewiness level that you'll find at most bubble tea shops!

Can I Boil Extra Boba Pearls and Store Them in the Fridge?

Please only boil/ cook the amount of boba/ tapioca pearls that you are planning to consume on the same day. We do not recommend putting cooked boba pearls in the fridge or freezer, as that can cause the boba pearls to harden and become difficult to chew.

What Does Lactose-Free Creamer or Bubble Tea Mix Mean?

Our lactose-free creamers and powdered bubble tea mixes are mainly formulated to be suitable for lactose-intolerant individuals to consume. Per national food guidelines, lactose-free creamer can still contain certain milk proteins to replicate the creaminess and richness of real milk, and is different from being dairy-free. Thus, we do not recommend individuals with an allergy to any milk compounds to consume our lactose-free creamer and powdered bubble tea mixes.