FAQs

Where do You Ship to?

We offer shipping across Canada and the United States. We are looking to expand our shipping options to other countries, so keep checking back!

What are Your Delivery Charges?

Canada

Shipping charges vary based on order size and province.

 

United States

Orders $60.00USD and over before tax enjoy free shipping!

Orders less than $60.00USD have a flat shipping fee of $14 USD.

How Long Does Delivery Take?

We strive to fulfill orders as soon as possible. Please allow us 2-3 business days for order and payment processing. Once the order has been processed, you should receive your product(s) within the estimated time frame noted at checkout.

The delivery time frames noted at checkout are only estimates and are not guarantees. They will always be quoted in business days (ie. not including weekends & holidays). Once packages are sent with our shipping provider, delivery times are out of our control and determined by the shipping provider that has been selected.

 

How Do I Fix an Issue with my Order?

Though shipping issues are rare, we will try our best to help fix any delivery issues encountered. If you have a specific question or concern about your shipment, please email us at info@baubleboba.com along with your order number. In most cases, we will need to contact Canada Post to figure out how to resolve the delivery issue.

However, Bauble Boba Corp. is not held responsible for:

  • Incorrect addresses given by customers (any costs for re-shipment will be charged back to the customer)
  • Stolen packages after delivery
  • Any minor leakage from Popping Pearl bottles (ie. popping pearls that have not popped and any leaked juice that is contained within the separate plastic bag around the bottle, is considered a "minor" leak)

 

How Do I Adjust the Taste of My Bubble Tea to Fit My Preferences?

The best part of our 5 Minute Bubble Tea Kits is that you can customize your bubble tea to fit your exact preferences! Here is a general guideline of how to tweak your bubble tea to fit you just right!

To adjust the creaminess of your bubble tea - add more/ less lactose-free creamer

To adjust the sweetness of your bubble tea - add more/ less sugar or fructose sugar syrup

To adjust the temperature/ dilution of your bubble tea - add more/ less ice cubes

To adjust the chewiness of your boba pearls - cook them for a shorter/ longer time period

How Should I Store My Bubble Tea Kit?

 

Please store dry 5 minute boba/ tapioca pearls, lactose-free creamer, creamy fruit powder mixes, syrups, and unopened popping pearl/ lychee jelly containers in a cool and dry area, below 77˚F or 25˚C. The boba pearls like to be kept at a consistent temperature and not moved around too much! Please keep all bubble tea kit contents away from continuous direct sunlight.
 
Please keep popping pearls, jellies, and syrups in the fridge once opened.

What is the Expiry Date of the Products?

Our products are well-preserved, so there is a wider range of how long they can stay fresh for, which is highly dependent on how they are stored at home. We recommend consuming all products within 3 months of receiving them.

 

Can I Boil Extra Boba Pearls and Store Them in the Fridge?

Please only boil/ cook the amount of boba/ tapioca pearls that you are planning to consume on the same day. We do not recommend putting boba pearls in the fridge, as that can cause the boba pearls to harden and become difficult to chew.
 

What Does Lactose-Free Creamer or Powder Mean?

Our lactose-free creamers and powdered bubble tea mixes are mainly formulated to be suitable for lactose-intolerant individuals to consume. Per national food guidelines, lactose-free creamer can still contain certain milk proteins to replicate the creaminess and richness of real milk, and is different from being dairy-free. Thus, we do not recommend individuals with an allergy to any milk compounds to consume our lactose-free creamer and powdered bubble tea mixes.