FAQs
Where do You Ship to?
We offer shipping across Canada, the United States, and throughout most of Europe. We are looking to expand our shipping options to other countries, so keep checking back!
What are Your Delivery Charges?
Canada
Shipping charges vary based on order size and province.
United States and International
Orders $75.00USD and over before tax enjoy free shipping!
Orders less than $75.00USD have a flat shipping fee of $11 USD.
How Long Does Delivery Take?
We strive to fulfill orders as soon as possible. Please allow us 2-3 business days to package your order, as each order is custom packed! Once the order has been packed, you should receive your product(s) within the estimated time frame noted at checkout. You will be provided with a tracking number and link to track your parcel via email once your order has been shipped out!
The delivery time frames noted at checkout are our best estimates and are not guarantees. They will always be quoted in business days (ie. not including weekends & holidays). Once packages are sent out with our shipping provider, delivery times and delays due to extreme weather conditions are unfortunately out of our control.
What Can Be Done About Urgent Orders?
Please feel free to contact us via email at info@baubleboba.com, and let us know your order number as well as when you require the order to be delivered by! We will try our best to accommodate and prioritize any urgent orders.
How Do I Fix an Issue with my Order?
Though shipping issues are rare, we will try our best to help fix any delivery issues encountered. If you have a specific question or concern about your shipment, please email us at info@baubleboba.com along with your order number. In most cases, we will need to contact our postal carrier to figure out how to resolve the delivery issue.
However, Bauble Boba Corp. is not held responsible for:
- Incorrect addresses given by customers (any costs for re-shipment will be charged back to the customer)
- Any minor leakage from Popping Pearl bottles (ie. popping pearls that have not popped and a small amount of leaked juice that is contained within the separate plastic bag around the bottle, is considered a "minor" leakage)
How Do I Adjust the Taste of My Bubble Tea to Fit My Preferences?
The best part of our 5 Minute Bubble Tea Kits is that you can customize your bubble tea to fit your exact preferences! Here is a general guideline of how to tweak your bubble tea to fit you just right!
To adjust the creaminess of your bubble tea - add more/ less lactose-free creamer/ creamy fruit powder mix
To adjust the sweetness of your bubble tea - add more/ less sugar or fructose sugar syrup
To adjust the temperature/ dilution of your bubble tea - add more/ less ice cubes
To adjust the chewiness of your boba pearls - the longer the boba pearls are cooked, the softer and less chewy they will get! The recommended cooking time of 5 minutes will get the boba pearls to the chewiness level that you'll find at most bubble tea shops!
How Should I Store My Bubble Tea Kit?
Please store all dry 5 minute boba/ tapioca pearls in the freezer! Once opened, we suggest putting the remainder of the boba pearls in a resealable Ziploc bag with the air pushed out and then placing them in the freezer.
Please store all syrups, and popping pearl/ lychee jelly containers in the refrigerator.
What is the Expiry Date of the Products?
Our products are well-preserved, so there is a wider range of how long they can stay fresh for, which is highly dependent on how they are stored at home. We recommend consuming all products within 2 months of receiving them.