FAQs
Where Do You Ship To?
We offer shipping across Canada and the United States. We are always looking to expand our shipping options to other countries, so keep checking back!
What Are Your Delivery Charges?
Canada
Shipping charges vary based on order size and province. Enjoy free Canada-wide shipping on orders over $69 CAD!

United States
Enjoy free shipping on orders over $67 USD or $85 CAD!

How Long Does Delivery Take?
We strive to fulfill orders as soon as possible. Please allow us 2-3 business days to package your order, as each order is custom packed! Our small business is closed on weekends and statutory holidays. Once the order has been packed, you should receive your product(s) within the estimated time frame noted at checkout. You will be provided with a tracking number and link via email to track your parcel once your order has been shipped out!
The delivery time frames noted at checkout are our best estimates and are not guarantees. Once packages are sent out with our shipping provider, delivery times and delays due to extreme weather/ climate conditions are unfortunately out of our control.
What Can Be Done About Urgent Orders?
Please contact us via email at info@baubleboba.com or through our contact page, and let us know your order number & when you require the order to be delivered by! We will try our best to accommodate and prioritize any urgent orders.
How Do I Fix An Issue With My Order?
Though shipping issues are rare, we will try our best to help fix any delivery issues encountered. If you have a specific question or concern about your shipment, please contact us at info@baubleboba.com or through our contact page along with your order number. In most cases, we will need to contact our postal carrier to figure out how to resolve the delivery issue.
However, Bauble Boba Corp. is not held responsible for:
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Incorrect addresses given by customers (any costs for re-shipment will be charged back to the customer)
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Any minor leakage from Popping Boba/ Pearl bottles (ie. popping boba/ pearls that have not popped and a small amount of leaked juice that is contained within the separate plastic bag around the bottle, is considered a "minor" leakage)
Do You Offer Price Matching or Uphold Discount Codes I Received Soon After Placing an Order?
We will uphold price adjustments, price matching, or discount codes based on prices seen or discount codes received within 7 days after the purchase/ order date. Any price adjustment/ matching inquiries must be sent to us within 7 days from the order date. Price adjustments/ matching will be given in the form of a credit/ gift card to the online store.
How Should I Store My Bubble Tea Kit?
Unopened & Opened Dry/ Uncooked 5 Min Boba/ Tapioca Pearls: Move the boba pearls from the vacuum seal bags into a resealable Ziploc bag with the air pushed out and then place them in the freezer. This helps the pearls not stick together when you remove a portion from the freezer to cook!
Unopened & Opened Syrups, Popping Pearls, Jelly, and Crystal Boba: Keep in the refrigerator.
* When pouring out popping pearls from their bottle, please put the juice from the popping pearl bottle back into the bottle to ensure the remainder of the popping pearls stays hydrated!
What is the Expiry Date of the Products?
Our products are dried or well-preserved - as a result, there is a wider range of how long they can stay fresh for, which is highly dependent on how they are stored. Our recommendations are as follows:
Our products are dried or well-preserved - as a result, there is a wider range of how long they can stay fresh for, which is highly dependent on how they are stored. Our recommendations are as follows:
5 Min Black Sugar Boba Pearls: Consume within 6 months of receiving them
Toppings (except 5 Min Black Sugar Boba Pearls): Consume within 3 months of receiving them
Syrups: Consume within 6 months of receiving them
Dry bubble tea powders and teas: Consume within 1 year of receiving them
How Do I Adjust The Taste Of My Bubble Tea To Fit My Preferences?
The best part of our 5 Minute Bubble Tea Kits is that you can customize your bubble tea to fit your exact preferences! Here is a general guideline of how to tweak your bubble tea to fit you just right!
To adjust the creaminess of your bubble tea - add more/ less lactose-free creamer/ creamy fruit powder mix/ milk or milk alternative
To adjust the sweetness of your bubble tea - add more/ less fructose syrup, fruit syrup, brown sugar syrup, or granulated sugar
To adjust the temperature/ dilution of your bubble tea - add more/ less ice cubes. We suggest adding 25 ml less water for every ice cube added to your bubble tea!
To adjust the chewiness of your boba pearls - the longer the boba pearls are cooked, the softer and less chewy they will get! The recommended cooking time of 5 minutes will get the boba pearls to the chewiness level that you'll find at most bubble tea shops!